Frequently asked questions
The questions that practice owners ask us most often in the first conversation. If your question is not among them, write to us.
Which practices and clinics do you work for?
For practices and clinics in every specialty, from the single-handed practice through the group practice to the medical care centre. The focus of our projects so far has been aesthetic medicine, but the approach itself is independent of specialty: we build a system of visibility, contact route and follow-up, and adapt the content to your field.
What does working with you cost?
That depends on the scope and on what is already in place in your practice. Part of the fee is performance-based. We name the specific figure in the first conversation, once we know your starting position. The first conversation itself is free and without obligation.
How much of my time does it take?
A few hours. Specifically, two appointments: one for the intake, in which we come to understand your practice, your processes and your goals, and one for the material, that is photos, videos and access details. After that we take over the implementation.
How quickly are the first results visible?
We can deliver in weeks, not months. Experience shows the first results after a few weeks. Exactly how quickly depends on how many existing patients are in your records and on how easy your practice is to find digitally today.
What does patient reactivation mean?
Reactivation means approaching existing patients again instead of only winning new ones. In many practices the largest untapped lever lies in their own records: people who have already been there, who were satisfied and who have heard nothing since. What matters here is the distinction between appointment organisation and advertising, because the law treats the two differently. We have written this up in detail: Contacting existing patients, what is permitted.
Do you work in accordance with the German Medicinal Products Advertising Act (Heilmittelwerbegesetz)?
Yes. The HWG sets narrow limits on practice advertising, and it is changing. In 2025 the Federal Court of Justice ruled that injections with hyaluronic acid also fall under the ban on before-and-after depictions. What that means for your content is set out here: Advertising law for practices and clinics.
Do we really get an app of our own?
Yes, not a shared app with other practices in it, but one of your own, in the App Store and on Google Play, with your name and your logo. It serves aftercare, appointment reminders and the retention of existing patients.
Who carries it out?
The consultation and the personal contact run through Sarah Temesvári, who comes from medical sales. The technical implementation is handled by the Code Hive team. You have fixed contacts throughout and are not passed on from project to project.
Where are you based, and do you also work beyond your own region?
Our office is in Mannheim, R1 2. We work nationwide. The intake and the production of material take place on site at your practice, everything else runs digitally.
What happens after I have sent the form?
We will get back to you within 24 hours and propose a date for the first conversation. In that conversation we look at your practice together and show you where the largest lever lies. Out of it comes your practice roadmap. No order, no obligation.